Secure a position in data networking troubleshooting and design where my extensive knowledge in networking
& communications technologies, computer systems, and CATV technologies can contribute to profitable operation.

2008 - Present   Time Warner Cable – Midwest RNOC     Columbus, OH

RNOC Surveillance Specialist

n     Monitor regional network equipment including Cell Tower Backhaul networks, Regional Transport Network,
and Multiservice Aggregation Network.

n     Identify network outages and quickly communicate outage details to the necessary personnel to resolve issue.

n     Use tools such as: Netcool, Cisco Transport Manager, 1340 INC, Cisco Transport Controller, Remedy, ATG,
and various other “homegrown” tools.

n     Work in conjunction with various other groups, departments, and vendors to achieve company goals.

2007 - 2008   Time Warner Cable – Tier III                      Columbus, OH

Tier III HSD/Digital Phone Technician

n     Perform OS and network level troubleshooting with PC and Macintosh.

n     Identify, track and communicate plant related problems.

n     Use tools such as: ICOMS, Agilent, ATG, Remedy, Stargus, Eventrak, DPOM, iGlass,
and various DOS commands for troubleshooting.

n     Log all calls, schedule necessary appointments, document the outcome.

n     Coordinate and direct requests to appropriate technical personnel when unable to resolve
through Remedy ticketing system.

2004 - 2007       Time Warner Cable – Tech Ops              Columbus, OH

Sr. Service & Maintenance Technician

n     Locate, diagnose, and repair ingress, SNR, forward/reverse gain, and signal leakage problems from home
to distribution and trunk feeds.

n     Knowledge of coaxial characteristics such as attenuation lost, insertion, failing modules, telemetry, TDR.

n     Extensive knowledge of DHCP, DNS, Cisco and Motorola Routers and Switches, Gateways, and
Wireless technologies along with security encryption.

2004                 Verizon DSL                                          Columbus, OH

Technical Support Agent

n     Troubleshoot route, sync, network and driver corruptions on all MS Windows platforms and Mac OSX.

n     Tested lines for correct dB levels and frequency provisioning.

n     Setup or Replaced Ethernet and USB drivers along with PPPoE and TCP/IP protocols for Broadband connections.

2003                 Stat Communications                              Columbus, OH

Field Technician

n     Buried cable drops from pedestal/aerial riser connection to subscriber in compliance with Ohio Utilities
Protection Services and Time Warner Cable Quality Control.

n     Mapped daily route, completed daily logs, maintained vehicle and machine.

2004 - 2009   DeVry University                                        Columbus, OH

B.S., Networks & Communication Management

n     Courses include Wired, Optical, and Wireless Communications, Enterprise Network Design,
Enterprise Network Management, Advanced Network Security, Scripting and Database,
Routing and Switching technologies, Converged Networks, Ethernet and TCP/IP protocols,
Voice/VoIP Administration, Network Operating Systems; Windows Server 2003 and UNIX.

n     General courses include Technical Management, Project Management, Psychology,
Critical Thinking and Problem Solving, Trigonometry, Probability and Statistics,
Interpersonal Communication, Technology related to Society and Culture, and Technical Communication.

Electronic Engineering Technology

n     DC/AC circuit analysis, Engineering Design, Electronic Circuits including Ohms Law, Digital Circuits, and Digital Systems.

Time Warner Cable                                                        Columbus, OH

Fully In-House Certified

n     Service I & II cable plant certified for forward and reverse maintenance and repair on Node plus 6 architecture.

n     Digital Phone certified in installation, maintenance and repair on 2 line system plus Telco with security.

n     Cisco CCENT Certified

n     CompTIA A+ IT Technician Certified

n     Alcatel-Lucent 1850 TSS-100/5 Operations & Maintenance Certified

n     2008 Chair of Lecture Series for IEEE Student Branch – DeVry University

Columbus, OHIO 43230

e-mail chad [at] chadpharris.com