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2008 - Present Time
Warner
Cable – Midwest RNOC
Columbus, OH
RNOC Surveillance Specialist
n
Monitor regional network equipment including
Cell Tower Backhaul networks, Regional Transport Network,
and Multiservice Aggregation Network.
n Identify
network
outages
and
quickly
communicate
outage details to the necessary
personnel to resolve issue.
n Use
tools
such
as:
Netcool,
Cisco
Transport Manager, 1340 INC, Cisco
Transport Controller, Remedy, ATG,
and various other “homegrown” tools.
n
Work in conjunction with various other
groups, departments, and vendors to achieve company goals.
2007 - 2008 Time
Warner
Cable – Tier
III
Columbus,
OH
Tier III HSD/Digital Phone Technician
n
Perform OS and network level troubleshooting
with
PC and Macintosh.
n
Identify, track and communicate plant related
problems.
n
Use tools such as: ICOMS, Agilent, ATG,
Remedy,
Stargus, Eventrak, DPOM, iGlass,
and various DOS commands for
troubleshooting.
n
Log all calls, schedule necessary
appointments,
document the outcome.
n
Coordinate and direct requests to appropriate
technical personnel when unable to resolve
through Remedy ticketing
system.
2004 -
2007 Time Warner Cable – Tech
Ops
Columbus,
OH
Sr. Service & Maintenance Technician
n
Locate, diagnose, and repair ingress, SNR,
forward/reverse gain, and signal leakage problems from home
to
distribution and trunk feeds.
n
Knowledge of coaxial characteristics such as
attenuation lost, insertion, failing modules, telemetry, TDR.
n
Extensive knowledge of DHCP, DNS, Cisco and
Motorola Routers and Switches, Gateways, and
Wireless technologies
along with security encryption.
2004
Verizon
DSL
Columbus,
OH
Technical Support Agent
n
Troubleshoot route, sync, network and driver
corruptions on all MS Windows platforms and Mac OSX.
n
Tested lines for correct dB levels and
frequency
provisioning.
n
Setup or Replaced Ethernet and USB drivers
along
with PPPoE and TCP/IP protocols for Broadband connections.
2003
Stat
Communications
Columbus,
OH
Field Technician
n
Buried cable drops from pedestal/aerial riser
connection to subscriber in compliance with Ohio Utilities
Protection
Services and Time Warner Cable Quality Control.
n
Mapped daily route, completed daily logs,
maintained vehicle and machine.
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