Position in Information Technology where my extensive knowledge in networking & communications technologies,
computer systems, and CATV technologies can contribute to profitable operation.

2008 - Present   Time Warner Cable – Midwest RNOC     Columbus, OH

RNOC Surveillance Specialist

n     Monitor regional network equipment including RTN, and MSAN.

n     Identify network outages and quickly communicate outage details to the necessary personnel to resolve issue.

n     Use tools such as: Netcool, CTM, Remedy, ATG, and various other “home grown” tools.

n     Lead special projects as needed such as Avaya IP Telephony installations and training along
with implementing a Master Regional Contact list.

2007 - 2008   Time Warner Cable – Tier III                      Columbus, OH

Tier III HSD/Digital Phone Technician

n     Perform OS and network level troubleshooting with PC and Macintosh.

n     Identify, track and communicate plant related problems.

n     Use tools such as: ICOMS, Agilent, ATG, Remedy, Stargus, Eventrak, DPOM, iGlass,
and various DOS commands for troubleshooting.

n     Log all calls, schedule necessary appointments, document the outcome.

n     Coordinate and direct requests to appropriate technical personnel when unable to resolve
through Remedy ticketing system.

2004 - 2007       Time Warner Cable – Tech Ops              Columbus, OH

Sr. Service & Maintenance Technician

n     Locate, diagnose, and repair ingress, SNR, forward/reverse gain, and signal leakage problems from home
to distribution and trunk feeds.

n     Knowledge of coaxial characteristics such as attenuation lost, insertion, failing modules, telemetry, TDR.

n     Extensive knowledge of DHCP, DNS, Cisco and Motorola Routers and Switches, Gateways, and
Wireless technologies along with security encryption.

2004                 Verizon DSL                                          Columbus, OH

Technical Support Agent

n     Troubleshoot route, sync, network and driver corruptions on all MS Windows platforms and Mac OSX.

n     Tested lines for correct dB levels and frequency provisioning.

n     Setup or Replaced Ethernet and USB drivers along with PPPoE and TCP/IP protocols for Broadband connections.

2003                 Stat Communications                              Columbus, OH

Field Technician

n     Buried cable drops from pedestal/aerial riser connection to subscriber in compliance with Ohio Utilities
Protection Services and Time Warner Cable Quality Control.

n     Mapped daily route, completed daily logs, maintained vehicle and machine.

2004 - Present   DeVry University – Senior Year               Columbus, OH

B.S., Networks & Communication Management, 3.3/4.0 GPA

n     Current and some completed classes include Optical and Wireless Communications, Enterprise
Network Design, Advanced Network Security, Scripting and Database, Routing and Switching technologies,
Ethernet and TCP/IP protocols, Voice/VoIP Administration, Network Operating Systems;
Windows Server 2003 and UNIX.

n     General Classes completed include Technical Management, Project Management, Psychology,
Critical Thinking and Problem Solving, Trigonometry, Probability and Statistics.

Electronic Engineering Technology

n     DC/AC circuit analysis, Engineering Design, Electronic Circuits including Ohms Law, Digital Circuits, and Digital Systems.

Time Warner Cable                                                         Columbus, OH

Fully In-House Certified

n     Service I & II cable plant certified for forward and reverse maintenance and repair on Node plus 6 architecture.

n     Digital Phone certified in installation, maintenance and repair on 2 line system plus Telco with security.

n     CompTIA A+ IT Technician Certified

HILLIARD, OHIO 43026

e-mail chad [at] chadpharris.com