CHAD P. HARRIS
	HILLIARD, OHIO 43026
	E-MAIL CHAD [AT] CHADPHARRIS.COM


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OBJECTIVE
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Position in Information Technology where my extensive knowledge in networking & 
communications technologies, computer systems, and CATV technologies can contribute to 
profitable operation.


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WORK EXPERIENCE
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2008 - Present	Time Warner Cable – Midwest RNOC	Columbus, OH
* RNOC Surveillance Specialist
* Monitor regional network equipment including RTN, and MSAN.
* Identify network outages and quickly communicate outage details to the necessary personnel to resolve issue.
* Use tools such as: Netcool, CTM, Remedy, ATG, and various other “home grown” tools.
* Lead special projects as needed such as Avaya IP Telephony installations and training along with implementing a Master Regional Contact list.


2007 - 2008	Time Warner Cable – Tier III	Columbus, OH
Tier III HSD/Digital Phone Technician
* Perform OS and network level troubleshooting with PC and Macintosh.
* Identify, track and communicate plant related problems.
* Use tools such as: ICOMS, Agilent, ATG, Remedy, Stargus, Eventrak, DPOM, iGlass, 
  and various DOS commands for troubleshooting.
* Log all calls, schedule necessary appointments, document the outcome.
* Coordinate and direct requests to appropriate technical personnel when unable to resolve 
  through Remedy ticketing system.

2004 - 2007	Time Warner Cable – Tech Ops	Columbus, OH
Sr. Service & Maintenance Technician
* Locate, diagnose, and repair ingress, SNR, forward/reverse gain, and signal leakage 
  problems from home to distribution and trunk feeds.
* Knowledge of coaxial characteristics such as attenuation lost, insertion, 
  failing modules, telemetry, TDR.
* Extensive knowledge of DHCP, DNS, Cisco and Motorola Routers and Switches, Gateways, 
  and Wireless technologies along with security encryption.

2004	Verizon DSL	Columbus, OH
Technical Support Agent
* Troubleshoot route, sync, network and driver corruptions on all MS Windows platforms and 
  Mac OSX.
* Tested lines for correct dB levels and frequency provisioning.
* Setup or Replaced Ethernet and USB drivers along with PPPoE and TCP/IP protocols for 
  Broadband connections.

2003	Stat Communications	Columbus, OH
Field Technician
* Buried cable drops from pedestal/aerial riser connection to subscriber in compliance with
  Ohio Utilities Protection Services and Time Warner Cable Quality Control.
* Mapped daily route, completed daily logs, maintained vehicle and machine.


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EDUCATION
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2004 - Present	DeVry University – Senior Year	Columbus, OH
B.S., Networks & Communication Management, 3.3/4.0 GPA
* Current and some completed classes include Optical and Wireless Communications, 
  Enterprise Network Design, Advanced Network Security, Scripting and Database, 
  Routing and Switching technologies, Ethernet and TCP/IP protocols, Voice/VoIP 
  Administration, Network Operating Systems; Windows Server 2003 and UNIX.
* General Classes completed include Technical Management, Project Management, Psychology, 
  Critical Thinking and Problem Solving, Trigonometry, Probability and Statistics.

Electronic Engineering Technology
* DC/AC circuit analysis, Engineering Design, Electronic Circuits including Ohms Law, 
  Digital Circuits, and Digital Systems.

Time Warner Cable	Columbus, OH
Fully In-House Certified
* Service I & II cable plant certified for forward and reverse maintenance and repair on 
  Node plus 6 architecture.
* Digital Phone certified in installation, maintenance and repair on 2 line system plus 
  Telco with security.


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CERTIFICATIONS
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* CompTIA A+ IT Technician Certified